Patient Survey - Treated with Respect by Nurses

The graphs at the link below illustrate responses to the following Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) question:

3. Treated with Respect by Nurses

The question reads “During this hospital stay, how often did nurses treat you with courtesy and respect?” The possible answers are “Never”, “Sometimes”, “Usually” and “Always.” The score is defined as the percent of patients who answer “Always.”

In the graph at this link, 82% of the patients surveyed in Quarter 3 answered “Always.”

Baptist Healthcare System strives to attain the highest score possible on this measure.